Facility Coordinator
- Education/Experience - Requires a minimum of a High School degree or GED and prior experience in a fast-paced, high-level customer service oriented environment. Social Services and/or case management, basic medical terminology, and/or front or back office medical experience
preferred.
Personality skills - Excellent verbal and written communication, problem solving and organizational skills. Ability to read and write English fluently.
Computer Skills - Requires basic computer skills including Microsoft Word, Excel, Outlook and data entry. Must be able to learn and acquire
proficiency in LogistiCare's proprietary software application(s).
Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.
LogistiCare seeks a Facility Coordinator for our operations. The Facility Coordinator is the representative from LogistiCare that assists facilities (nursing homes, rest homes, retirement homes, group homes) in arranging their clients/patients transportation needs. In addition they provide a high level of customer service to facility staff as the main agency contact to call with problems, issues or questions about non-emergency medical transportation.
ESSENTIAL FUNCTIONS AND
Responsibilities:
Serves as a representative from Logisticare, displaying courtesy, tact, and consideration in maintaining client/patient confidentiality in all communications
Effectively and efficiently coordinates and schedules transportation requests received by FAX or phone calls
Coordinates and schedules transportation requests for dialysis clients received by FAX or phone calls
Screens requests for appropriate level of care needed and service covered per insurance contracts with support from Utilization Review Nurse and office management as needed
Provides consistent and timely communication with all customers including Nursing Homes, Rest Homes, Retirement Homes, Group Homes and Dialysis staff members regarding transportation issues
Provides superior customer service as evidenced by handling all facility related phone calls
Assist and as appropriate responds to complaints, concerns and make suggestions for improvement
Acts as a resource to other staff members
Follows all Logisticare employee policies and procedures
Performs other duties as assigned
OTHER DUTIES AND
Responsibilities:
Maintains all confidential client information in files
Destroys confidential information when appropriate by shredding
Maintains and updates as needed facility addresses, phone numbers and FAX numbers
Participates in quarterly visits to facilities or as requested by manager
Participates in in-services as needed or requested by manager
LogistiCare is an Equal Opportunity Employer.
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To apply for this career opportunity, please click on the Apply Now link. You may also click on the Email a Friend link to forward this
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
preferred.
Personality skills - Excellent verbal and written communication, problem solving and organizational skills. Ability to read and write English fluently.
Computer Skills - Requires basic computer skills including Microsoft Word, Excel, Outlook and data entry. Must be able to learn and acquire
proficiency in LogistiCare's proprietary software application(s).
Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.
LogistiCare seeks a Facility Coordinator for our operations. The Facility Coordinator is the representative from LogistiCare that assists facilities (nursing homes, rest homes, retirement homes, group homes) in arranging their clients/patients transportation needs. In addition they provide a high level of customer service to facility staff as the main agency contact to call with problems, issues or questions about non-emergency medical transportation.
ESSENTIAL FUNCTIONS AND
Responsibilities:
Serves as a representative from Logisticare, displaying courtesy, tact, and consideration in maintaining client/patient confidentiality in all communications
Effectively and efficiently coordinates and schedules transportation requests received by FAX or phone calls
Coordinates and schedules transportation requests for dialysis clients received by FAX or phone calls
Screens requests for appropriate level of care needed and service covered per insurance contracts with support from Utilization Review Nurse and office management as needed
Provides consistent and timely communication with all customers including Nursing Homes, Rest Homes, Retirement Homes, Group Homes and Dialysis staff members regarding transportation issues
Provides superior customer service as evidenced by handling all facility related phone calls
Assist and as appropriate responds to complaints, concerns and make suggestions for improvement
Acts as a resource to other staff members
Follows all Logisticare employee policies and procedures
Performs other duties as assigned
OTHER DUTIES AND
Responsibilities:
Maintains all confidential client information in files
Destroys confidential information when appropriate by shredding
Maintains and updates as needed facility addresses, phone numbers and FAX numbers
Participates in quarterly visits to facilities or as requested by manager
Participates in in-services as needed or requested by manager
LogistiCare is an Equal Opportunity Employer.
Apply Now Email A Friend
Apply with LinkedIn
Apply Now
To apply for this career opportunity, please click on the Apply Now link. You may also click on the Email a Friend link to forward this
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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